Refund policy

Our promise: if anything arrives wrong or damaged, tell us within 30 days and we'll remake it or refund you. We don't ask you to send anything back. Our stamps cost less to make than they cost to ship back to us, so a return would waste your time and our money.

Wrong, defective, or damaged
This covers mistakes, defects and damage on every product we sell: ready-made stamps, custom and personalized stamps (photo, text or logo), and the Press. Email us at support@321cookie.com within 30 days of delivery and attach a photo. We will remake and reship your order at no cost, or refund you in full — your choice. Please do not ship anything back unless we specifically ask you to.

Change of mind
We do not offer refunds or remakes if you change your mind, on any product.

Gift cards
Gift cards cannot be refunded.

Exchanges
We do not offer exchanges for a change of mind. If your order arrives wrong or damaged, we will remake it or refund you as described above.

Refunds
We will email you once your refund is approved. Approved refunds are returned to your original payment method within 10 business days. Your bank or credit card company may take a few days more to post it. If more than 15 business days have passed since we approved your refund, email support@321cookie.com.

Questions
Email support@321cookie.com at any time. We are 321 Cookie LLC, 15623 Summerbrooke Ln, South Beloit, IL 61080, United States.